2023 HR Workplace Trends: US
The latest HR workplace trends and insights into what 2024 may hold.
Introduction
The backbone of every successful company is the people who work there. That’s why human resources teams are integral not just for talent acquisition but also for retention and maintaining company culture. With how quickly the way we work has changed over the last few years, HR professionals have had their work cut out for them. In an effort to shed some insights into how these changes have affected HR teams, we gathered data to find out what workers want or expect when it comes to their workplace. Let’s take a closer look at the top hybrid working trends from 2023 that human resources managers should consider when planning their 2024 HR priorities.
This data was collected in June of 2023 when Owl Labs surveyed 2,000 full-time workers in the United States, ages 18+, at companies with 2+ employees.
Section 1
Return to office
It’s no secret that many companies are beginning to require their employees to return to the physical office. Zoom, one of the top video conferencing platforms, even reversed its remote work stance asking employees to come back to the office. Predictably, a lot of employees are not too keen to give up the flexibility they’ve had as remote workers. Will employees come back to the office? Do they even want to? Let’s look at the numbers.
**What employees want. **What office perks actually get hybrid employees to return to the office?
**Does this count? **More than half (58%) of hybrid employees “coffee badge” - also known as showing face at the office and then leaving - an additional 8% say they haven’t coffee badged yet but would like to try it.
**Who is coffee badging?** Among hybrid workers, 63% of Millennials coffee badge, compared to 54% of Gen X, 43% of Gen Z, and 38% of Boomers.
**How do you like to work? **Let’s talk about workers’ preferred style, compared to what their employer is mandating:
**Who’s in the office?** How many days a week do hybrid employees prefer to be in the office?
**Consequences.** What would hybrid/remote employees do if their employers required them to come to the office full-time?
Section 2
Supporting hybrid + remote colleagues
The reality is that many companies are going to have a mix of hybrid, remote, and in-person employees. Some people never want to return to the office, while others miss the social aspects of being with their coworkers. People have different working styles that work best for them, and companies that give their workers the flexibility to discover that, tend to have more productive employees.
To understand what that flexibility looks like at your organization specifically, managers need to first understand what the challenges employees are facing actually are. Human resources departments should make sure employees feel comfortable voicing their concerns, and that managers get the support they need to drive improvements across the organization when needed.
Be sure to listen to what your employees have to say – what they like, where their pain points are, what they’re worried about, etc. This data will help you get started by showing you what employees and employers are already talking about.
**Relationship building matters.** How do workers find building relationships with remote colleagues compared to in-office colleagues?
Workers need to feel supported. Do workers think having a supportive manager is important?
**There is a disconnect between managers and employees.**
**Managers have concerns. **Top concerns of managers who oversee remote/hybrid teams.
**Do you trust me?** Managers view those in the office as harder working and more trustworthy than their remote counterparts
Section 3
How to optimize your office for hybrid work
If you’re giving your employees the flexibility of a hybrid work schedule, make sure you are also taking the time to optimize your physical office space for hybrid work. Different people are most productive in different situations. Hybrid work gives employees the flexibility to find the work style that is most effective for them.
Investing in technology designed to facilitate hybrid work, like Owl Labs’ ecosystem of devices, is the cornerstone of supporting hybrid and remote colleagues and setting them up for long-term success. Front and center solutions like the Meeting Owl 3 + Owl Bar work together to make sure everyone can be clearly seen and heard, even when they can’t physically be in the room. Give your employees the tools they need to succeed.
**Get the right tools for the job. **Do workers feel that their company uses too many communication platforms?
**It’s time to make some changes. **What changes have employers made to their offices in the past year?
**Find what works for you. **Here’s where hybrid workers say they are the most productive.
Section 4
Attracting talent
The Great Resignation is over, but that doesn’t mean that it’s suddenly become easy for companies to attract top talent. The last few years have caused many workers to reflect on what they want out of their careers, and the answer isn’t always more money. The data tells us that employees value flexibility over everything. Flexibility in where they work. Flexibility in how they work. Flexibility on when they work. Understanding what employees want is integral to understanding how to attract and retain talent.
Remember, what one employee values in a job may not be the same as another. Consider giving individual employees the opportunity to craft their own working style. A one-size-fits-all approach rarely works when it comes to business strategy, the same rules apply for staffing.
**It’s not all about the money. **What benefits would workers be willing to sacrifice 15% of their annual salary for?
**People leave for a reason.** Why do workers seek new job opportunities?
**No thank you. **Working policies that cause workers not to accept a job offer:
Section 5
Long-term success
The newfound flexibility of remote and hybrid work has given workers more time in their lives. Many of them are using that time to take on side hustles outside of their primary job. But taking on side work isn’t unique to remote employees. In fact, full-time office workers are more than twice as likely to have an additional job than hybrid and remote workers.
If employees aren’t getting the support and career growth they need from their current employer, they’re going to find it somewhere else. Consistently retaining talent requires adequate compensation, career growth opportunities, and a willingness to listen to what employees have to say.
A good side hustle can be a great thing, but it’s important that they aren’t coming at the expense of a primary career. Human resources employees should strive to keep an open dialogue with their company's employees to make sure they are getting the professional development opportunities they need to grow and thrive in their careers.
**Hustle mentality.** Do workers really have additional side hustles outside their main full-time jobs?
**Who’s working overtime? **Which types of workers have an additional side hustle?
People have different needs and goals. What are the main reasons for working (an) additional job(s)?
**Are you stressed? **Which workers experienced an increase in work-related stress over the past year?
**It’s good to have a plan. **How important is having growth opportunities in your working life to you?
**Meaningful work matters. **How important is having a connection to your company’s mission to you in your working life?
Conclusion
Communication is the foundation of successful teams and is more important than ever during times of uncertainty and change. The workforce has endured plenty of uncertainty and change over the last year, which makes understanding how employees and employers are feeling - through trusted data studies like this one – an invaluable tool for 2024 planning. The wealth of information within this report offers a compass to confidently navigate the complexities of the contemporary workplace. We hope you find these HR trends illuminating and useful when building your HR policies and procedures.
If you find this data interesting, we encourage you to explore the full 2023 State of Hybrid Work U.S. report.